Privacy Policy

1. Who We Are

jililock ("the Company," "we," "us," or "our") operates the online gaming platform accessible at jililock.vip. We are the data controller responsible for the personal information collected through the jililock platform and all associated services.

This Privacy Policy applies to all players, visitors, and users of the jililock platform, including those who browse the website without registering an account. It covers all personal data collected through the website, mobile-optimized interface, customer support channels, and any other touchpoints associated with jililock.

jililock is committed to handling your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations as overseen by the National Privacy Commission (NPC).

2. Data We Collect

jililock collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify you are 21 years of age or older);
• Philippine mobile number and/or email address;
• Residential address in the Philippines (city, province, postal code);
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilHealth ID, UMID, driver's license).

2.2 Financial Data

• GCash or Maya account number (mobile wallet identifier only — we do not store full wallet credentials);
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Debit card details (card number, expiry — stored in tokenized form only);
• Transaction history including deposits, withdrawals, and bonus credits.

2.3 Gaming & Activity Data

• Game session logs, bet history, win/loss records, and wagering activity;
• Bonus and promotion usage history;
• Login timestamps, session duration, and device information;
• Customer support interactions and correspondence.

2.4 Technical Data

• IP address and approximate geolocation;
• Browser type and version, operating system, and device type;
• Referring URL and pages visited on the jililock platform;
• Cookie identifiers and similar tracking technologies (see Section 7).

3. How We Collect Data

jililock collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the jililock platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where applicable, information from PAGCOR or other regulatory bodies as required by law.

4. Why We Use Your Data

jililock uses your personal data for the following purposes:

jililock will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

jililock processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and tax reporting;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your rights;
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw this consent at any time.

6. Sharing Your Data

jililock does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the jililock platform, including KYC and identity verification providers, payment processors (GCash, Maya, and Philippine banking partners), fraud detection services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

jililock may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jililock's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7. Cookies & Tracking Technologies

jililock uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect anonymized data about how players use the platform to help us improve performance and usability.
• Security cookies: Used for fraud detection, bot prevention, and account protection purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jililock platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

8. Data Retention

jililock retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations;
• Financial transaction records are retained for a minimum of five ( 5) years after the transaction date;
• Gaming activity logs are retained for a minimum of three (3) years;
• Customer support correspondence is retained for two (2) years after the matter is resolved;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, jililock will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

jililock implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jililock platform;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Two-factor authentication (2FA) available for all player accounts;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jililock will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jililock:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The jililock platform is strictly intended for individuals who are 21 years of age or older as required under Philippine gaming law. jililock does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and, where appropriate, report the matter to the relevant Philippine authorities. If you believe that a minor has registered on jililock, please contact us immediately at the details provided in Section 14.

12. Third-Party Links

The jililock platform may contain references to third-party services such as payment providers (GCash, Maya, Philippine banks). jililock is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you use in connection with your jililock account, particularly your chosen payment provider.

13. Changes to This Policy

jililock reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the jililock platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.